We do not commit fixed time delivery ( We do not take any fixed time delivery charges also) . However we try to deliver your order at the earliest or try to keep our level best to keep your delivery time request.
All deliveries will be made between 8 am to 8 pm on the given date ( except midnight orders). Order Recieved after cut-off time will be tried to be delivered same date or else will be delivered next day.
· Orders received till 5 pm IST will be delivered on same day unless delivery date is mentioned. Order Placed after cut-off time i.e. after 5 pm IST for Same Day / That Day Itself Delivery will be tried our level best to be delivered same day or else such orders will automatically be re-scheduled for next day/next working day delivery. No Refund or Cancellations will be done in such orders. We provide our delivery services within the main city and city limits of the serviceable cities and towns of India. Any District/Taluka/Village or long distance orders may not be delivered for that city. Please do not place any such orders which are ( District/Taluka/Village or long distance ) from the main city center. Such order placed will not be cancelled or refunded but can be rescheduled to serviceable city limits of the same city or any other serviceable cities of India within 1 year from the date of delivery.
· The delivery will NOT be redirected/ redelivered to any other address in any circumstance.
· Product will be delivered only in the cities mentioned in the List of Serviceable Cities.
· We will attempt delivery of the items once only. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:
- Delivery not done due to wrong address.
- Recipient not available.
- Premises locked.
- Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
- Recipient refused the products.
- Delivered the product at the Gate/ Reception/ Neighbour.
· Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered.
· The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability."
· We reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non availability of the desired product.
· In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.
· No change in instructions can be entertained before 1 working hours of the date of delivery and acknowledged by our Customer support team.
· Orders once placed cannot be cancelled unless requested 1 working day prior of the delivery date.
· We will not entertain any complaint for perishable products like fresh flowers, cake etc. after 48 hours from the time of delivery
· Proof of delivery will be provided in case of any dispute in delivery.
· Orders received after same day delivery cut-off time for same day delivery will be tried for same day delivery or else will be delivered on next working day. No refund will be entertained for such cases
· Delivery of certain branded items may not be possible / delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. We would try to confirm from the customer for the same through e-mail. However, if there is no response from the customer within 24 hrs. It shall be assumed that s/he has agreed to the delivery of the alternate product.
· Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. Please send your cancellation request to support@indiaflowergiftshop.com
· While placing an order, please provide us with the following information for delivery at Hotel / Hospital.
o Full address of the hotel.
o Room No.
o Telephone number of the hotel.
o Name of Tour Company, if applicable.
o Full address of the hospital.
o Ward number or name.
o Home address of recipient with phone number.
We will not entertain any complaint for perishable products like fresh flowers; cake etc. after 48 hours from the time of delivery.
· If there is no one available at the shipping addresses (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
· If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.
· Midnight Delivery will be made between 11.30 pm to 12.15 am on mentioned / asked delivery date, In case if midnight delivery in not done we shall deliver the gift next day as per occasion date and customer shall be entitled to get the refund of midnight charges of Rs. INR 300 only,
· We will not entertain any complaint of any order beyond 7 (Seven) days from the date of delivery of the order.
· Proof of delivery will be provided in case of any dispute in delivery.
· India Flower Gift Shop retains the right to refuse any order unconditionally.
· All claims are subject to the jurisdiction of Court at Kolkata, India only.
· If India Flower Gift Shop is unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
· India Flower Gift Shop has taken every care for the accuracy of the information provided in the site. It has exercised due diligence in providing the latest products/information. However, India Flower Gift Shop or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided in the site.
· Genunity of information & interest of making payments:
Valentine Orders Must be placed from Valentine Pages only ( on 7th Feb and 12th Feb, 13th Feb, 14th Feb) due to high cost of roses
The customer promises that the information provided to India Flower Gift Shop is true, correct and accurate. The customer also agrees to pay all charges incurred by them and users of your account and credit cards or other payment mention at prices in effect when such charges are incurred.
·The customer agrees to defend indemnity & hold India Flower Gift Shop and its affiliates harmless from all liabilities & expenses including attorneys fee related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by them India Flower Gift Shop may modify this agreement from time to time without giving any prior information.
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Fresh Flowers
